Zoom Video Consultation Support
Get help with your Eden Clinic video consultations. Our support team is here to ensure your virtual appointments run smoothly and securely.
How to Get Support
Email Support
Get help via email
zoom-support@edenclinic.co.uk
Response within 24 hours
Phone Support
Speak with our team
+44 20 1234 5678
Mon-Fri, 9am-6pm GMT
Live Chat
Instant assistance
Available on dashboard
Mon-Fri, 9am-6pm GMT
Troubleshooting Common Issues
Camera or microphone not working
Ensure your browser has permission to access your camera and microphone. Click the camera icon in your browser's address bar to grant permissions. For Chrome: Settings → Privacy and Security → Site Settings → Camera/Microphone.
Cannot join video consultation
Check that you have a stable internet connection and are using a supported browser (Chrome, Firefox, Safari, or Edge). Clear your browser cache and cookies if the issue persists. Ensure you're using the consultation link provided by your doctor.
Poor video or audio quality
Close other applications that might be using bandwidth. Move closer to your WiFi router or use a wired connection. Ensure no one else is streaming video on your network during the consultation. Consider turning off video temporarily if audio is more important.
Consultation ended unexpectedly
Your doctor will contact you to reschedule if technical issues occur. Check your email for a new consultation link. If the issue persists, contact our support team for immediate assistance.
Privacy and security concerns
All Eden Clinic video consultations are encrypted end-to-end using Zoom's healthcare-grade security. Recordings are only made with explicit consent. Your consultation data is protected under UK GDPR and healthcare regulations.
Browser compatibility issues
Eden Clinic's Zoom integration works best with the latest versions of Chrome, Firefox, Safari, and Edge. Please update your browser to the latest version. Mobile users should use the Zoom app for the best experience.
Technical Requirements
Internet Speed
Minimum: Minimum 1.5 Mbps upload/download
Recommended: 3+ Mbps for HD video quality
Operating System
Minimum: Windows 10+, macOS 10.13+, iOS 11+, Android 8+
Recommended: Latest OS version recommended
Browser
Minimum: Chrome 92+, Firefox 88+, Safari 13+, Edge 92+
Recommended: Latest browser version
Hardware
Minimum: Webcam, microphone, speakers/headphones
Recommended: External webcam and headset for best quality
Your Privacy & Security
Eden Clinic uses Zoom's healthcare-grade security features to protect your video consultations. All sessions are encrypted end-to-end, HIPAA-compliant, and adhere to UK healthcare data protection regulations. We never record consultations without explicit consent from both parties.
Security Features
Urgent Technical Support During Consultation
If you experience technical difficulties during an active consultation:
- Try refreshing your browser or rejoining with the same link
- Call our urgent support line: +44 20 1234 5678
- Your doctor will attempt to reconnect or reschedule if needed
- Check your email for alternative connection instructions
Still Need Help?
Our dedicated support team is here to ensure your video consultations run smoothly. Don't hesitate to reach out.
Contact Support Team